Shipping policy

At Nexocto, our goal is to make receiving your device as smooth, fast, and transparent as buying it. Below are the details of how we ship, handle, and support your order.

1. Stock & Order Processing

All products listed as “In Stock” are ready to ship from our Canadian facility.

If an item becomes unavailable due to a stock discrepancy, we will immediately contact you to choose between:

Waiting for restock, or
Receiving a full refund.

Orders placed before 5 PM EST are usually shipped the same business day.

Orders placed after that time ship the next business day.

2. Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Weight
Dimensions of the package

The shipping fee displayed at checkout is the final delivery cost.

3. Delivery Times (Canada)

Typical delivery windows:

Quebec & Ontario: 1–4 business days
Western Canada: 3–7 business days
Atlantic Provinces: 3–7 business days

Remote or rural areas may require additional time.

At this time, Nexocto ships within Canada only.

4. Tracking Information

Once your order is shipped, you will receive an email with a tracking link to follow your delivery in real time.

5. Damaged Packages

If your package arrives visibly damaged:

If possible, refuse the package with the carrier
Otherwise, contact us within 48 hours with photos

We will take care of the issue immediately and arrange a replacement or refund where applicable.

6. Duties & Taxes

All orders shipped within Canada are subject to applicable provincial sales taxes at checkout.

There are no customs duties for Canadian customers.

7. Change of Delivery Address

We can modify your shipping address only if the order hasn’t shipped yet.

Once the order is in transit, address changes are no longer possible.

8. Lost or Delayed Packages

If a package is delayed beyond the estimated delivery window, please reach out — we will investigate with the courier.

If a package is confirmed lost, we will issue a full refund or replacement.

9. Cancellations

You may request a cancellation before your order ships.

If the order has already been dispatched, please refer to our Return & Refund Policy.

10. Customer Support

For any questions about shipping:

info@nexocto.com

We’re here to help every step of the way.